Shopping online is probably the most popular way people are shopping today. They like the convenience of purchasing from their house and getting it delivered to their home. So, what does this have to do with forwarder software? This is how warehouses know where the package is from the time the warehouse receives it until it reaches the buyer.
So how exactly can freight forwarding software benefit your warehouse business?
One of the most important reasons you need this software is you will know where the items are. This will help with customer service issues when a customer calls with shipping questions.
To keep your warehouse running well, you have to find an excellent way to keep track of all of your inventory and where it is. Freight forwarding software isn’t only about tracking. It has a ton of other benefits as well. In fact, this software may be the best decision your company ever makes if you want to find out why keep reading.
How Does Freight Forwarding Software Improve Business & Customer Relationships?
Miscommunication happens when there is no centralized system to keep all of the data. This software allows customer service agents and warehouse workers to track the items, so there is no need to contact one another for updates. Not only does it improve communication, but it also helps customer service reps answer questions quickly, leading to shorter waiting times, which improves customer service immensely. Customers who are happy with your service will tell other people who will then buy from you too.
How Can Freight Forwarding Software Help Me Track My Inventory?
Remember taking an inventory at the end of every month and trying to figure out if products are still in the right spot? Talk about a waste of time and money. With this warehouse management software, it will become a thing of the past. It automatically tracks inventory whenever it is scanned, telling you how much you have and where it is.
How Will the Software Process and Fulfill Orders Quicker?
In the day of Amazon and their same-day shipping offer, other warehouses are having trouble competing. A streamlined fulfillment process helps reduce shipping errors, keep track of inventory, and ensures on-time delivery. WMS-Trak can help, along with their tracking scanners, help you to locate the product and pack it quickly, reducing the customer’s wait time.
How Does If Provide Increased Security and Employee Accountability?
Freight Forwarder Software requires each employee to login into their accounts in order to use the software. The software also allows you to create role-based accounts, making it impossible for unauthorized users to access sensitive information. Not only does this improve accountability and reduce the risk of theft, but it also points out areas where there are training opportunities for workers.
How Will This Software Reduce My Businesses Costs?
There is so much competition in the freight forwarding business you have to find ways to increase your profit margins are essential if you want to stay in business. WMS-Trak software helps you to find ways to increase efficiency and utilize all available areas of your warehouse.
The software allows you to fulfill orders quicker, which in turn reduces process costs by a significant amount. This is because your employees won’t have to waste time locating the product, package it, and then set up shipping. When you use freight broker software, it allows you to do it all from one single point.
How Will WMS-Trak Help Me with Invoices?
Creating invoices and billing customers is an essential part of your business. If you don’t send out bills promptly, it will take longer to get paid. It then affects your cash flow and can leave you short on income too.
Freight forwarding software automatically creates invoices during customer transactions and sends them to them. The invoicing billing system is 100% accurate, eliminating the errors that an employee can easily make. If customers have questions or believe there are errors, they can quickly check the receipts to verify charges.
The Future of Freight Forwarders
If you’re in the freight management industry, you have likely noticed the rising costs of doing business. Even when they are small increases, it lowers profit margins. This is where freight forwarding software comes in. It decreases your costs while improving efficiency.
Get on board and improve productivity, increase your profits and grow your warehouse business with a cloud-based management system developed by CSA Software. We have been offering full-service software solutions for freight forwarders around the world for over 35 years including air freight, ocean freight, accounting and more. Call us to learn more about our customized freight software products and get your Free Demo today!