All software, including freight forwarding software, requires upgrades periodically. The tricky part is knowing when the right time is to upgrade. If you hold on to outdated or obsolete software, you run the risk of losing competitive advantage. Your productivity and customer service decline, the risk of errors is higher, and your margins ultimately suffer.
Alternatively, if you adopt new technology too soon while your previous software is still working flawlessly, you reduce productivity as employees learn new programs and spend funds needlessly.
Knowing the right time to adopt new freight forwarding software is a fine line.
Below is a list of signs to consider when thinking about replacing software. If you notice any of these with your freight forwarding software, it may be time to upgrade.
You Are Experiencing Constant Technical Issues
The most obvious sign that freight forwarding software is outdated is if you are faced with a constant barrage of technical and IT issues. Many freight forwarders still rely on their own servers to host software which is an outdated practice. If there is a glitch on self-hosted software, business screeches to a halt as you try to determine the issue. You are not an IT expert, though, so this could take some time which reduces productivity.
Modern businesses, though, focus on cloud-based software. If there are any issues with cloud-based software, all information is saved online so it is not lost. Also, cloud-based software often has programmers or customer service engineers who can answer any questions or IT issues you may have. Instead of spending hours attempting to fix your own IT software, rely on the experts.
You Do Not Have Real-time Data
Real-time data and transparency in essential for logistics today. Modern consumers desire instant visibility as to where their product is, when it will arrive, and any complications. Consumers also want this information as fast as possible.
If your freight forwarding software is outdated and does not have real-time data, you are likely to fall behind the curve. Now-a-days, consumers are less likely to wait for information and are more likely to pursue freight forwarders that can give them the information they desire quickly. Also, real-time visibility gives you the ability to react to any complications in an expedited manner. If your software does not have real-time data, it is time to upgrade.
Your Customer Service Personnel Are Overworked
In years past, customer questions such as when product will arrive and where product is in the process were handled by customer service personnel. As your business grows and you obtain new customers, though, the number of questions your personnel receive can become overwhelming. If this is what you are experiencing, a software upgrade should be in your future.
Now-a-days, there are many apps and websites that allow freight customers to look up information they require instantaneously and on their own without the aid of your personnel. Modern freight forwarding software is self-service; they allow customers to track and monitor shipments themselves instead of going through you. This increases productivity by saving your customer service time on answering tedious questions.
Conclusion
Like all software, freight forwarding products are only relevant and beneficial for a finite amount of time before they become outdated. To ensure you do not lose your competitive advantage, it is important to monitor your freight forwarding software and determine if there are any areas where it is falling short. With the prevalence of technology in today’s society, the success of your freight forwarding business depends on you staying up to date with the latest software and technology.
If you have questions about your current logistics software or need a transportation management system, then freight forwarding software is a great option. CSA Software is a custom software developer helping fright businesses thrive and stay ahead of the competition. With far reaching benefits into every aspect of your business, it’s a product worth exploring. Call and speak to a specialist and get your Free Demo today!